Are you ready to join the Rocketship 🚀
We are in search for a Global Customer Success Director
Location: Singapore (Remote)
A BIT ABOUT US
We’re at the forefront of one of the most exciting evolutions of our generation - global employment. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. But they need employment solutions to help them streamline the processes.
We are Multiplier! Our global (digital) employment platform empowers companies to build and manage a distributed workforce, while tackling the complexities of local labor laws, employee contracting, payroll, benefits and taxes. It’s a game changer!
We’re on a mission to impact economies of scale, and disrupt the incumbents within the employer of record (EOR) space. We’re Series B funded and backed by some of the best in the game (i.e. Sequoia, DST and Tiger Global), led by domain level experts, scaling massively, and seeking brilliant like minded enthusiasts to join our team.
The Opportunity
Our Customer Success team is responsible for onboarding, educating, and supporting our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.
This opportunity is for individuals who thrive on building and maintaining a strong Customer Success team globally.
What you'll do:
- Strategise team growth and distribution of work based on the clients’ requirements
- Construct scalable processes to help the team cope within a startup environment, continually adapting design frameworks, training and onboarding means to suit changing needs
- Work closely with our customers and internal cross-functional teams to ensure the best customer experience is delivered continuously
- Ensure customers are successfully onboarded to Multiplier in accordance with their success goals
- Monitor and communicate our product/ services adoption metrics to provide customers with insight and drive their engagement
- Communicate timely and effectively with our customers across all available channels to reactively and proactively resolve issues
- Provide customer feedback by highlighting common and upcoming market requirements and identifying common trends and needs
- Prevent churn by improving customer health, driving satisfaction and delivering value that matters
You’ll be successful if you:
- Love working with customers and demonstrate customer-centric behaviours like the ability to solve problems and build storing relationships
- Can explain complex topics in easy and concise language, and have excellent communication and writing skills
- Like working collaboratively, are able to prioritise and perform well under pressure
- Have at least 12 years of experience working in customer success/service; a background in HR and/or SaaS is a plus!
- Have a positive attitude and love learning, are self-motivated, resilient and adapt easily to change in our high-growth start-up environment
What we’ll provide for you:
- Ability to work remotely
- Ability to contribute to this business at a high level
- Autonomy within your role
- Working with a compassionate, energetic, inspired, ambitious, global, and diverse team
- Opportunity to grow within a fast-growth business
- Competitive benefits, compensation, and culture of recognition
- A commitment to positively impact your career
Equal employment opportunity
Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.