At Multiplier we are revolutionising the workforce through our innovative distributed employment platform. We empower companies to access top-tier talent globally by simplifying the complexities of compliance, payroll, and benefits administration. Our mission is to enable seamless remote hiring, fostering a borderless approach to talent acquisition.
The Role:
We are seeking a Head of Payments to lead our payments operation and strategy globally. The individual in this role will be responsible for overseeing all aspects of payment processing.
Responsibilities:
- Develop and execute a comprehensive payment strategy to optimize payment success rates and minimize payment-related issues.
- To build and lead a high-performing payments team
- Oversee payment processing, fraud prevention, chargeback management, and payment reconciliation to ensure efficient and accurate payment transactions.
- Manage relationships with payment service providers, financial institutions, and third-party vendors to enhance payment processing capabilities and negotiate favourable terms.
- Using data-driven insights and analytics to identify payment trends, areas of improvement, and opportunities to reduce churn by improving payment success rates.
- Ensure compliance with relevant payment regulations and industry standards, and implement robust security measures to protect customer data and financial transactions.
- Continuously optimise the payment experience for subscribers, reducing friction and enhancing ease of payment.
- Collaborate with other departments, including product, customer support, and ecommerce, to align payment strategies with overall business goals and customer satisfaction.
- Establish KPIs and regularly report on payment success rates, transaction performance, and key metrics to senior management.
- Stay up-to-date with industry trends, emerging payment technologies, and best practices to drive innovation and improve payment processes.
Requirements:
- Proven global experience in similar role
- Excellent communication and interpersonal skills.
- Ability to think strategically and drive results in a fast-paced, dynamic environment.
- In-depth knowledge of payment processing, fraud prevention, and chargeback management
- Strong leadership skills with a track record of building and managing high-performing teams.
- Proficiency in data analysis and the ability to make data-driven decisions.
- Strong understanding of payment compliance and security requirements.
Why Multiplier?
At Multiplier, we offer a dynamic and inclusive work environment where creativity, innovation, and collaboration are encouraged and valued. Join us in shaping the future of work and unlocking global talent potential. Enjoy flexible work arrangements, competitive benefits, and the opportunity to make a meaningful impact in a rapidly growing company.
Perks:
- Flexible vacation policy
- Remote work opportunities
- Health insurance coverage
- Equal employment opportunity
Apply now to be part of our journey!