Senior Account Manager
New York, New York
A BIT ABOUT US
We’re at the forefront of one of the most exciting evolutions of our generation - remote employment. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. But they need digital solutions to help them streamline the process...
We are Multiplier! Our global employment platform empowers companies to contract staff all across the world, while managing the complexities of local compliance, labor contracts, payroll, benefits and taxes - all from one software system. It’s a game changer!
We’re on a mission to impact economies of scale, and disrupt the traditional employer of record (EOR) space. We’re backed by some of the best in the game (Sequoia, DST, and Tiger Global), led by domain level experts, scaling massively, and seeking brilliant like minded enthusiasts to join our team.
A BIT ABOUT THE OPPORTUNITY
We are seeking a highly motivated and results-driven Senior Account Manager to join our team in New York City. The Senior Account Manager will play a pivotal role in driving revenue growth by cultivating and expanding relationships with our existing clients. Through a strategic approach to upselling and cross-selling, the Senior Account Manager will identify opportunities to maximize client value and ensure their continued success with Multiplier.
What You’ll Bring:
- Develop and execute strategic account plans to achieve revenue targets and exceed sales quotas.
- Build and maintain strong, long-lasting relationships with key stakeholders within client organizations.
- Proactively identify upsell and cross-sell opportunities based on an understanding of client needs and objectives.
- Collaborate with internal teams, including Sales, Customer Success, and Product Development, to deliver tailored solutions that address client challenges and drive value.
- Hold a revenue-driven quota and take ownership of meeting and surpassing assigned targets.
- Conduct regular business reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
- Serve as the primary point of contact for escalated client inquiries or concerns, ensuring timely resolution and client satisfaction.
- Stay abreast of industry trends, market developments, and competitor activities to inform account strategies and maintain a competitive edge.
- Prepare and present persuasive proposals, presentations, and product demonstrations to key decision-makers.
- Track and report on sales performance metrics, pipeline activity, and client engagement using Salesforce CRM software.
What You’ll Bring:
- Bachelor's degree in Business Administration, Marketing, or a related field (Master's degree preferred).
- Proven track record of success in a sales or account management role, preferably within the HR tech industry.
- Experience with Human Capital Management (HCM) or Employer of Record (EOR) solutions is preferred.
- Demonstrated ability to exceed sales targets and drive revenue growth through upselling and cross-selling initiatives.
- Strong communication, negotiation, and interpersonal skills, with the ability to build rapport and influence decision-making at all levels of an organization.
- Strategic thinker with a customer-centric mindset and a passion for delivering exceptional service.
- High level of initiative, autonomy, and resilience, with a proactive approach to problem-solving.
- Familiarity with Salesforce CRM software and proficiency in the Microsoft Office suite.
- Willingness to travel occasionally for client meetings and industry events.
If you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from you. Join Multiplier's dynamic team and contribute to the success of our rapidly expanding global startup.
Equal Employment Opportunity
Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.